Call Companion Coordinator
OFFERED BY:
Re-engageLocation(s): Aspley, Basford, Berridge, Bestwood, Bilborough, Bulwell, Bulwell Forest, Castle, Clifton East, Clifton West, Dales, Hyson Green and Arboretum, Leen Valley, Lenton and Wollaton East, Mapperley, Meadows, Radford, Sherwood, St Ann's, Wollaton West, Outside of Nottingham City
Address where volunteering takes place: This is a home-based opportunity Nottingham Area How many places are on offer? Several
Purpose of Role:
Call companions is a telephone befriending service. Call companions make regular telephone calls to lonely and isolated older people providing a lifeline of friendship. The regular chat and companionship offers a vital link with the outside world.
Over time, call companions and the older person they are paired with will get to know each other well and will spend many hours of fun and laughter, sharing stories as well as offering vital support over the phone.
Our call companion coordinators are volunteers over the age of 18, who oversee a small group of our call companions and the older people they speak to on a regular basis.
Over time, call companions and the older person they are paired with will get to know each other well and will spend many hours of fun and laughter, sharing stories as well as offering vital support over the phone.
Our call companion coordinators are volunteers over the age of 18, who oversee a small group of our call companions and the older people they speak to on a regular basis.
ROLE DESCRIPTION:
As a call companion coordinator, you will be the main point of contact for all of the call companions and older people in your group. Our call companion coordinators are a vital part of the Re-engage team, ensuring that their group of call companions have all the support and information they need to make regular friendship calls to older people.
The role is UK-wide, so the call companions and older people in the group that the co-ordinator oversees could be from anywhere in the UK.
This is a challenging and rewarding role which might be a bit busy to begin with (we estimate 8-10 hours in the first month) but will take up less of your time once your group is fully up and running.
Tasks include:
Setting up the first call companion calls for your group by getting in touch with the call companions and older people
Checking in with the older people in your group once they have had their first call companion call
Keeping in regular contact with your team of call companions and sharing any updates from Re-engage that are relevant to them
Completing monthly online reports for your group
Responding to any issues and queries from the call companions and older people in your group
Apply online at https://www.reengage.org.uk/volunteer/new-volunteers/become-call-companion/apply/
The role is UK-wide, so the call companions and older people in the group that the co-ordinator oversees could be from anywhere in the UK.
This is a challenging and rewarding role which might be a bit busy to begin with (we estimate 8-10 hours in the first month) but will take up less of your time once your group is fully up and running.
Tasks include:
Setting up the first call companion calls for your group by getting in touch with the call companions and older people
Checking in with the older people in your group once they have had their first call companion call
Keeping in regular contact with your team of call companions and sharing any updates from Re-engage that are relevant to them
Completing monthly online reports for your group
Responding to any issues and queries from the call companions and older people in your group
Apply online at https://www.reengage.org.uk/volunteer/new-volunteers/become-call-companion/apply/
SKILLS AND QUALIFICATIONS:
We are looking for call companion coordinators with the following skills and attributes:
Excellent communication skills
Good administrative skills and IT literacy
An enthusiasm for speaking on the phone and making connections remotely
A friendly, empathetic approach
The ability to really listen to people
Patience
A good sense of humour
A passion for improving the lives of lonely and isolated older people
Excellent communication skills
Good administrative skills and IT literacy
An enthusiasm for speaking on the phone and making connections remotely
A friendly, empathetic approach
The ability to really listen to people
Patience
A good sense of humour
A passion for improving the lives of lonely and isolated older people
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
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ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
18+
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
How long before volunteer can expect a response?
We will try to respond to volunteer enquiries within one week
How long to complete training and recruitment?
This will be taken at your pace
Volunteer Expenses offered?
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? No