Telephone Befriending
OFFERED BY:
Refugee RootsLocation(s): Aspley, Basford, Berridge, Bestwood, Bilborough, Bulwell, Bulwell Forest, Castle, Clifton East, Clifton West, Dales, Hyson Green and Arboretum, Leen Valley, Lenton and Wollaton East, Mapperley, Radford, Sherwood, St Ann's, Wollaton West
Address where volunteering takes place: Suite 53. Unit 6, Sneinton Market Gedling Street Nottingham NG1 1DSHow many places are on offer?
Purpose of Role:
We are looking for volunteers to support one of our participants over the phone, in order to make them feel welcomed, supported and reduce the loneliness they may feel. As this opportunity is from home there are no barriers to the volunteer or participant due to COVID. We are really proud to be able to provide this service to others in order to welcome and support Refugees and Asylum seekers to the city of Nottingham.
ROLE DESCRIPTION:
TELEPHONE BEFRIENDING
We are looking for volunteers to support our clients who do not feel comfortable leaving the house at the moment but would like support through weekly conversation. Befriending volunteers allow us to make the people we support feel valued, welcome and to build up their support network in the city. It also allows us to have a wider oversight of the needs of all our clients as we know there is a volunteer checking in with them every week. A telephone befriender would call one of our participants each week to provide friendly conversation either through voice or video call.
Personal attributes that we look for in a volunteer:
Patient
Friendly
Empathetic
Good listener
Flexible and adaptable
Skills that we look for in a volunteer:
Good organisation skills
Good communication skills
Good record keeping
Responsibilities
Calling a participant each week
Letting them know in advance if the agreed time needs changing
Communicating with the participant before and after to organise the phone call
Upholding professional boundaries
Commitment
1-2 hours a week
How - via phone call, whatsapp or Zoom
VOLUNTEER EXPENSES CAN (almost always) BE COVERED WHERE NEEDED
We are looking for volunteers to support our clients who do not feel comfortable leaving the house at the moment but would like support through weekly conversation. Befriending volunteers allow us to make the people we support feel valued, welcome and to build up their support network in the city. It also allows us to have a wider oversight of the needs of all our clients as we know there is a volunteer checking in with them every week. A telephone befriender would call one of our participants each week to provide friendly conversation either through voice or video call.
Personal attributes that we look for in a volunteer:
Patient
Friendly
Empathetic
Good listener
Flexible and adaptable
Skills that we look for in a volunteer:
Good organisation skills
Good communication skills
Good record keeping
Responsibilities
Calling a participant each week
Letting them know in advance if the agreed time needs changing
Communicating with the participant before and after to organise the phone call
Upholding professional boundaries
Commitment
1-2 hours a week
How - via phone call, whatsapp or Zoom
VOLUNTEER EXPENSES CAN (almost always) BE COVERED WHERE NEEDED
SKILLS AND QUALIFICATIONS:
ESSENTIAL
Happy to hold conversation with someone
Confident around people with a low level of English
Organised
Reliable
Committed
Good communication skills
Available and comfortable to talk to someone over the phone
Access to a phone (although we can provide if needed)
Passionate to support others
Understand the work of Refugee Roots
DESIRABLE
Experience working with Refugees and Asylum seekers
Experience supporting people who do not have English as their first language
Experience in a befriending role
Happy to hold conversation with someone
Confident around people with a low level of English
Organised
Reliable
Committed
Good communication skills
Available and comfortable to talk to someone over the phone
Access to a phone (although we can provide if needed)
Passionate to support others
Understand the work of Refugee Roots
DESIRABLE
Experience working with Refugees and Asylum seekers
Experience supporting people who do not have English as their first language
Experience in a befriending role
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
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ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
Most be 18 or over
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
How long before volunteer can expect a response?
1 week
How long to complete training and recruitment?
1 to 2 sessions
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? No