Case Worker Volunteer
OFFERED BY:
Royal British LegionLocation(s): Aspley, Basford, Berridge, Bestwood, Bilborough, Bulwell, Bulwell Forest, Castle, Clifton East, Clifton West, Dales, Hyson Green and Arboretum, Leen Valley, Lenton and Wollaton East, Mapperley, Meadows, Radford, Sherwood, St Ann's, Wollaton West, Outside of Nottingham City
Address where volunteering takes place: 18 St Peters Street Derby DE1 1SHHow many places are on offer? 4
Purpose of Role:
The Royal British Legion provides services and support to members of the Armed Forces community, and volunteers play a key part in this. In this role you will be supporting the Legion by meeting with people that we support to assess their needs.
ROLE DESCRIPTION:
The Royal British Legion provides services and support to members of the Armed Forces community, and volunteers play a key part in this. In this role you will be supporting the Legion by meeting with people that we support to assess their needs and manage the delivery of straightforward cases.
What will you be doing?
# This role may involve:
# Meeting people we support in Legion premises or in their homes.
# nterviewing the people we support to assess their needs and circumstances.
# Completing the relevant paperwork to ensure they receive the services and support they are entitled to.
# Developing a plan with people, and report back to a Case Officer, making recommendations.
# Develop and maintain a working knowledge of the Legion, its values and behaviours, objectives and services and support.
# Develop an understanding of the statutory benefits framework, and local support services.
# You may have the opportunity to be involved in sales of Poppy Shop items using the electronic ordering system (no cash handling), if based in a Pop In Centre, which may include restocking products.
What is in it for you?
You can:
*Develop experience of providing one-to-one support.
* Develop report-writing skills.
* Gain a working knowledge of statutory services and the benefits system.
* Be part of a committed and friendly team.
* Gain experience and skills to build your CV.
* Make a difference to the Armed Forces community
What will you be doing?
# This role may involve:
# Meeting people we support in Legion premises or in their homes.
# nterviewing the people we support to assess their needs and circumstances.
# Completing the relevant paperwork to ensure they receive the services and support they are entitled to.
# Developing a plan with people, and report back to a Case Officer, making recommendations.
# Develop and maintain a working knowledge of the Legion, its values and behaviours, objectives and services and support.
# Develop an understanding of the statutory benefits framework, and local support services.
# You may have the opportunity to be involved in sales of Poppy Shop items using the electronic ordering system (no cash handling), if based in a Pop In Centre, which may include restocking products.
What is in it for you?
You can:
*Develop experience of providing one-to-one support.
* Develop report-writing skills.
* Gain a working knowledge of statutory services and the benefits system.
* Be part of a committed and friendly team.
* Gain experience and skills to build your CV.
* Make a difference to the Armed Forces community
SKILLS AND QUALIFICATIONS:
This may suit people who are:
* Able to communicate clearly and concisely, both verbally and in writing.
* Comfortable working on their own.
* Confident in the use of computers and the internet, particularly Microsoft Office and email.
* Able to organise own workload and work to deadlines.
* Committed to acting in line with Legion policies and procedures, including those relating to data protection; confidentiality; safeguarding; health and safety and equality and diversity.
* Willing to give a regular commitment of time.
Our values and behaviours:
Does the following describe you?
* Passionate about supporting the Armed Forces community and honouring their contribution.
* Enjoy and thrive in working in teams and with others.
* Have a desire to provide great support in all that you do.
* Committed to being the best you can and to learn and develop new and existing skills.
* An encourager, eager to share your knowledge and experience to help others.
We are looking for someone who is committed to the Legion’s mission and values, and enjoys working in a one-to-one situation, providing information and support to others. We would expect you to be a reliable and dependable team player and have the following skills:
Able to communicate clearly and concisely, verbally and in writing.
Ability to use computers and the internet, particularly Microsoft Office programmes, and email.
Able to organise own workload.
Comfortable working on their own.
Committed to equality and diversity.
This role requires a criminal records (DBS) check
* Able to communicate clearly and concisely, both verbally and in writing.
* Comfortable working on their own.
* Confident in the use of computers and the internet, particularly Microsoft Office and email.
* Able to organise own workload and work to deadlines.
* Committed to acting in line with Legion policies and procedures, including those relating to data protection; confidentiality; safeguarding; health and safety and equality and diversity.
* Willing to give a regular commitment of time.
Our values and behaviours:
Does the following describe you?
* Passionate about supporting the Armed Forces community and honouring their contribution.
* Enjoy and thrive in working in teams and with others.
* Have a desire to provide great support in all that you do.
* Committed to being the best you can and to learn and develop new and existing skills.
* An encourager, eager to share your knowledge and experience to help others.
We are looking for someone who is committed to the Legion’s mission and values, and enjoys working in a one-to-one situation, providing information and support to others. We would expect you to be a reliable and dependable team player and have the following skills:
Able to communicate clearly and concisely, verbally and in writing.
Ability to use computers and the internet, particularly Microsoft Office programmes, and email.
Able to organise own workload.
Comfortable working on their own.
Committed to equality and diversity.
This role requires a criminal records (DBS) check
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
The minimum age for Caseworker Volunteer is 18 years old.
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
This opportunity may be suitable for disabled people. Please talk to us about your access needs
How long before volunteer can expect a response?
How long to complete training and recruitment?
Three-day face-to-face training.Shadowing and support, as required.Expected to complete mandatory online learning with annual refresher courses
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? Yes