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Offered by:
Nottingham & Nottinghamshire Refugee Forum
Location(s): Mapperley
Address where volunteering takes place: The Sycamore Centre 33a Hungerhill Road Nottingham NG3 4NB  

How many places are on offer?


Purpose of Role:

Be the voice of Refugee Forum & volunteer from the comfort of your own home! Our Remote Receptionists receive calls from our service users, partner organisations and community members, take their details and direct them to appropriate staff.

Role Description:

Remote Receptionists are the first point of contact for service users, partners and community members calling our main telephone line. They ensure the callers are listened to and understood, their issues recorded and passed on to the right staff member, and that all this is done with empathy, patience, warmth and professionalism.
Out phone lines are open Monday to Thursday 10am to 3pm. We ask our volunteers to commit to one day per week, ideally longer-term. Induction, Reception Guidance document and ongoing support from supervising staff are provided, as well as a basic mobile phone and tech support.

Skills and Qualifications:

- Good communication skills, including good telephone skills
- Good listening skills
- Good command of English
- Good level of computer knowledge (internet, Outlook)
- Ability to work as part of a team and independently
- Speaking a language of refugee communities is a plus!

When required:

This grid shows when you can volunteer for this opportunity.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Additional information:
Are there age restrictions for this opportunity? Yes
Age Restrictions:


Are there gender restrictions for this opportunity? No
Is the opportunity accessible to disabled people? Yes
How long before volunteer can expect a response?

We willl try to respond to volunteer enquiries within one week

How long to complete training and recruitment?

This will be at you own pace

Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? No

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