Patient Experience Volunteer - WAD (Working Age Dementia) Team
OFFERED BY:
Nottinghamshire Healthcare NHS Foundation TrustLocation(s): Aspley, Basford, Berridge, Bestwood, Bilborough, Bulwell, Bulwell Forest, Castle, Clifton East, Clifton West, Dales, Hyson Green and Arboretum, Leen Valley, Lenton and Wollaton East, Mapperley, Meadows, Radford, Sherwood, St Ann's, Wollaton West, Outside of Nottingham City
Address where volunteering takes place: Voluntary Services Dept. Community Befriending Scheme Duncan Macmillan House Porchester Road Nottingham NG3 6AAHow many places are on offer? Awaiting details
Purpose of Role:
This role is to support staff in obtaining feedback from patients, service users and carers more frequently regarding the experience that they have whilst attending Nottinghamshire Healthcare NHS Foundation.
ROLE DESCRIPTION:
We are committed to involving people in our work and using their experiences and their views to improve our services and most importantly, improve people’s lives.
We have volunteers who support people in our services, thousands of people who share their feedback and their stories with us each year and a growing public membership – not to mention many people who draw upon their lived experience to take up paid roles within the Trust.
Volunteers play an important role at Nottinghamshire Healthcare, placed alongside staff, services users and carers in a variety of different areas. Our volunteers come from a diverse range of backgrounds and we really value the different skills, outlooks and experiences that they bring to the organisation.
Volunteers provide non clinical support to our patients, their relatives and visitors to our hospitals. Volunteers do not provide (or shadow) clinical work and volunteering is different to going on a work experience placement.
This role is to support staff in obtaining feedback from patients, service users and carers more frequently regarding the experience that they have whilst attending Nottinghamshire Healthcare NHS Foundation Trust in particular those who receive care from our WAD (Working Age Dementia) Service
The Working Age Dementia Service provides assessment, diagnosis and treatment for individuals below the age of 65 years with a suspected/confirmed diagnosis of dementia. The service has two components; a diagnostic service and post diagnostic treatment service. The post diagnostic treatment service offers a range of group based treatments to support individuals and carers to manage the symptoms of their condition. The service would like to support service users and carers to provide feedback regarding their experience.
Volunteer will need to attend the final sessions of the group treatment in order to introduce themselves and explain their role
Key tasks:
# Patient experience activities would include:-
# Approaching either in person or over the telephone, patients, service users and carers to see if they will take part in a patient experience survey.
# Supporting patients, service users and carers in taking part in a patient experience survey and where required explaining questions or listening to concerns.
# Talking to patients and their families as relevant to the issue being addressed and measured.
# Collating measurements and information using IT skills and software such as Microsoft Word, Excel and PowerPoint
We have volunteers who support people in our services, thousands of people who share their feedback and their stories with us each year and a growing public membership – not to mention many people who draw upon their lived experience to take up paid roles within the Trust.
Volunteers play an important role at Nottinghamshire Healthcare, placed alongside staff, services users and carers in a variety of different areas. Our volunteers come from a diverse range of backgrounds and we really value the different skills, outlooks and experiences that they bring to the organisation.
Volunteers provide non clinical support to our patients, their relatives and visitors to our hospitals. Volunteers do not provide (or shadow) clinical work and volunteering is different to going on a work experience placement.
This role is to support staff in obtaining feedback from patients, service users and carers more frequently regarding the experience that they have whilst attending Nottinghamshire Healthcare NHS Foundation Trust in particular those who receive care from our WAD (Working Age Dementia) Service
The Working Age Dementia Service provides assessment, diagnosis and treatment for individuals below the age of 65 years with a suspected/confirmed diagnosis of dementia. The service has two components; a diagnostic service and post diagnostic treatment service. The post diagnostic treatment service offers a range of group based treatments to support individuals and carers to manage the symptoms of their condition. The service would like to support service users and carers to provide feedback regarding their experience.
Volunteer will need to attend the final sessions of the group treatment in order to introduce themselves and explain their role
Key tasks:
# Patient experience activities would include:-
# Approaching either in person or over the telephone, patients, service users and carers to see if they will take part in a patient experience survey.
# Supporting patients, service users and carers in taking part in a patient experience survey and where required explaining questions or listening to concerns.
# Talking to patients and their families as relevant to the issue being addressed and measured.
# Collating measurements and information using IT skills and software such as Microsoft Word, Excel and PowerPoint
SKILLS AND QUALIFICATIONS:
Desired skills and experience:
* This volunteer role would be ideally suited to people who are over the age of 21.
* Anyone who has an interest in measuring and collecting patient experience information from patients and their families.
* Experience of volunteering/working with individuals who have mental health conditions in particular dementia.
* Observant, detailed.
* Diplomatic and sensitive
* IT literate – able to use Microsoft Office package
* Emotionally mature
* Reliable & trustworthy
* This volunteer role would be ideally suited to people who are over the age of 21.
* Anyone who has an interest in measuring and collecting patient experience information from patients and their families.
* Experience of volunteering/working with individuals who have mental health conditions in particular dementia.
* Observant, detailed.
* Diplomatic and sensitive
* IT literate – able to use Microsoft Office package
* Emotionally mature
* Reliable & trustworthy
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
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ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
21+
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
How long before volunteer can expect a response?
How long to complete training and recruitment?
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out?
DBS Disclosure required? Yes