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Offered by:
Nottinghamshire Healthcare NHS Trust
 
Location(s): Aspley, Basford, Berridge, Bestwood, Bilborough, Bulwell, Bulwell Forest, Castle, Clifton East, Clifton West, Dales, Hyson Green and Arboretum, Leen Valley, Lenton and Wollaton East, Mapperley, Meadows, Radford, Sherwood, St Ann's, Wollaton West, Outside of Nottingham City
 
Address where volunteering takes place: Voluntary Services Dept. Community Befriending Scheme Duncan Macmillan House Porchester Road Nottingham NG3 6AA  

How many places are on offer?

5

Purpose of Role:

Volunteers would be required to help with collection of feedback in a variety of ways and places but particularly using electronic hand held devices and approaching patients, service users and carers whilst they are within hospital.


Role Description:

We are committed to involving people in our work and using their experiences and their views to improve our services and most importantly, improve people’s lives.

We have volunteers who support people in our services, thousands of people who share their feedback and their stories with us each year and a growing public membership – not to mention many people who draw upon their lived experience to take up paid roles within the Trust.

Volunteers play an important role at Nottinghamshire Healthcare, placed alongside staff, services users and carers in a variety of different areas. Our volunteers come from a diverse range of backgrounds and we really value the different skills, outlooks and experiences that they bring to the organisation.

Volunteers provide non clinical support to our patients, their relatives and visitors to our hospitals. Volunteers do not provide (or shadow) clinical work and volunteering is different to going on a work experience placement.

Volunteers would be required to help with collection of feedback in a variety of ways and places but particularly using electronic hand held devices and approaching patients, service users and carers whilst they are within hospital.

Key tasks:

Patient experience activities would include:-

# Attending a ward and approaching patients, service users and carers to see if they will take part in a patient experience survey.

# Supporting patients, service users and carers in taking part in a patient experience survey and where required explaining questions or listening to concerns.

# Talking to patients and their families as relevant to the issue being addressed and measured.

# Collating measurements and information using IT skills and software such as Microsoft Word, Excel and PowerPoint as well as using hand held devices such as IPADs and touch screen technology.

# Feedback collection ‘attends meetings/ events to collect PO/Care posting.

 
Skills and Qualifications:

Desired skills and experience:

* This volunteer role would be ideally suited to people who are over the age of 18. Anyone who has an interest in measuring and collecting patient experience information from patients and their families.

* Observant, detailed.

* Diplomatic and sensitive

* IT literate – able to use Microsoft Office package –and capable of using new technologies such as hand held devices and touch screens

* Experience of volunteering/working within adult mental health or mental health.Sensitive and tactful nature

* Emotionally mature

* Compassion

* Reliable & trustworthy

 
When required:

This grid shows when you can volunteer for this opportunity.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening
 

Additional information:
Are there age restrictions for this opportunity? Yes
Age Restrictions:

18+

 
Are there gender restrictions for this opportunity? No
 
Is the opportunity accessible to disabled people? Yes
 
How long before volunteer can expect a response?
How long to complete training and recruitment?
 
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out?
DBS Disclosure required? Yes
 

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