Patient Experience Volunteer - Forensic Division
OFFERED BY:
Nottinghamshire Healthcare NHS Foundation TrustLocation(s): Aspley, Basford, Berridge, Bestwood, Bilborough, Bulwell, Bulwell Forest, Castle, Clifton East, Clifton West, Dales, Hyson Green and Arboretum, Leen Valley, Lenton and Wollaton East, Mapperley, Meadows, Radford, Sherwood, St Ann's, Wollaton West, Outside of Nottingham City
Address where volunteering takes place: Voluntary Services Dept. Community Befriending Scheme Duncan Macmillan House Porchester Road Nottingham NG3 6AAHow many places are on offer? 5
Purpose of Role:
THIS ROLE IS NOT CURRENTLY ACCEPTING VOLUNTEERS. PLEASE USE OUR SEARCH FUNCTION TO FIND OTHER ACTIVE OPPORTUNITIES: https://www.nottinghamcvs.co.uk/volunteering/search-for-opportunities
ROLE DESCRIPTION:
Volunteers would be required to help with collection of feedback in a variety of ways and places but particularly using electronic hand held devices and approaching patients, service users and carers whilst they are within hospital.
We are committed to involving people in our work and using their experiences and their views to improve our services and most importantly, improve people’s lives.
We have volunteers who support people in our services, thousands of people who share their feedback and their stories with us each year and a growing public membership – not to mention many people who draw upon their lived experience to take up paid roles within the Trust.
Volunteers play an important role at Nottinghamshire Healthcare, placed alongside staff, services users and carers in a variety of different areas. Our volunteers come from a diverse range of backgrounds and we really value the different skills, outlooks and experiences that they bring to the organisation.
Volunteers provide non clinical support to our patients, their relatives and visitors to our hospitals. Volunteers do not provide (or shadow) clinical work and volunteering is different to going on a work experience placement.
This role is to support the trust in obtaining feedback from patients, service users and carers more frequently regarding the experience that they have whilst attending Nottinghamshire Healthcare NHS Foundation Trust in particular those who receive care from our high, medium, low secure hospital, community forensic mental health and Offender Health teams
Volunteers would be required to help with collection of feedback in a variety of ways and places but particularly using electronic hand held devices and approaching patients, service users and carers whilst they are within hospital.
Key tasks:
Patient experience activities would include:-
# Approaching patients, service users and carers to see if they will take part in a patient experience survey. (These will often take place during patient council meetings or directly on the wards)
# Supporting patients, service users and carers in taking part in a patient experience survey and where required explaining questions or listening to concerns.
# Talking to patients and their families as relevant to the issue being addressed and measured.
# Collating measurements and information using IT skills and software such as Microsoft Word, Excel and PowerPoint as well as using hand held devices such as IPADs and touch screen technology.
We are committed to involving people in our work and using their experiences and their views to improve our services and most importantly, improve people’s lives.
We have volunteers who support people in our services, thousands of people who share their feedback and their stories with us each year and a growing public membership – not to mention many people who draw upon their lived experience to take up paid roles within the Trust.
Volunteers play an important role at Nottinghamshire Healthcare, placed alongside staff, services users and carers in a variety of different areas. Our volunteers come from a diverse range of backgrounds and we really value the different skills, outlooks and experiences that they bring to the organisation.
Volunteers provide non clinical support to our patients, their relatives and visitors to our hospitals. Volunteers do not provide (or shadow) clinical work and volunteering is different to going on a work experience placement.
This role is to support the trust in obtaining feedback from patients, service users and carers more frequently regarding the experience that they have whilst attending Nottinghamshire Healthcare NHS Foundation Trust in particular those who receive care from our high, medium, low secure hospital, community forensic mental health and Offender Health teams
Volunteers would be required to help with collection of feedback in a variety of ways and places but particularly using electronic hand held devices and approaching patients, service users and carers whilst they are within hospital.
Key tasks:
Patient experience activities would include:-
# Approaching patients, service users and carers to see if they will take part in a patient experience survey. (These will often take place during patient council meetings or directly on the wards)
# Supporting patients, service users and carers in taking part in a patient experience survey and where required explaining questions or listening to concerns.
# Talking to patients and their families as relevant to the issue being addressed and measured.
# Collating measurements and information using IT skills and software such as Microsoft Word, Excel and PowerPoint as well as using hand held devices such as IPADs and touch screen technology.
SKILLS AND QUALIFICATIONS:
Desired skills and experience:
* This volunteer role would be ideally suited to people who are over the age of 21.
* Anyone who has an interest in measuring and collecting patient experience information from patients and their families.
* Experience of volunteering/working with individuals who have mental health conditions and have committed a serious criminal offence, or are thought to be at high risk of committing an offence.
* Observant, detailed.
* Diplomatic and sensitive
* IT literate – able to use Microsoft Office package –and capable of using new technologies such as hand held devices and touch screens
* Emotionally mature
* Reliable & trustworthy
* This volunteer role would be ideally suited to people who are over the age of 21.
* Anyone who has an interest in measuring and collecting patient experience information from patients and their families.
* Experience of volunteering/working with individuals who have mental health conditions and have committed a serious criminal offence, or are thought to be at high risk of committing an offence.
* Observant, detailed.
* Diplomatic and sensitive
* IT literate – able to use Microsoft Office package –and capable of using new technologies such as hand held devices and touch screens
* Emotionally mature
* Reliable & trustworthy
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
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ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
21+
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
How long before volunteer can expect a response?
How long to complete training and recruitment?
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out?
DBS Disclosure required? Yes