Controller / Call Handler
OFFERED BY:
Nottinghamshire Blood BikesLocation(s): Aspley, Basford, Berridge, Bestwood, Bilborough, Bulwell, Bulwell Forest, Castle, Clifton East, Clifton West, Dales, Hyson Green and Arboretum, Leen Valley, Lenton and Wollaton East, Mapperley, Meadows, Radford, Sherwood, St Ann's, Wollaton West, Outside of Nottingham City
Address where volunteering takes place: 1 Stanley Mews Truman Street Kimberley Nottingham NG16 2HAHow many places are on offer? Several
Purpose of Role:
Controllers needed to help organise deliveries and collections of vital blood and medical supplies. Working from home, various shifts are available including evenings, nights, early mornings and weekends/bank holidays.
ROLE DESCRIPTION:
We require controllers to help organise our collections and deliveries of vital blood and medical supplies needed by the hospitals. In other words, if you’ve ever wanted to tell a biker where to go, this is the role for you!
You would work from home as we will direct incoming calls to you via an automated system . Your number remains private and you will be reimbursed for any outbound calls you make on our behalf. This is a vital role in ensuring that we provide the NHS with a first class service. We need people to cover all hours, evenings, nights, early mornings, weekends and bank holidays as the service operates 7pm to 6am Monday to Friday and 24 hours at weekends and bank holidays.
We will provide all the training you need to get started, plus ongoing support.
You would work from home as we will direct incoming calls to you via an automated system . Your number remains private and you will be reimbursed for any outbound calls you make on our behalf. This is a vital role in ensuring that we provide the NHS with a first class service. We need people to cover all hours, evenings, nights, early mornings, weekends and bank holidays as the service operates 7pm to 6am Monday to Friday and 24 hours at weekends and bank holidays.
We will provide all the training you need to get started, plus ongoing support.
SKILLS AND QUALIFICATIONS:
If you have a confident telephone manner, can keep records of events and don't easily panic under pressure, you could be just the person we are looking for.
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
18+
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
Yes, as working from home
How long before volunteer can expect a response?
We will try to respond to volunteer enquiries within one week
How long to complete training and recruitment?
Training provided to get you started
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out?
DBS Disclosure required? No