Customer Service Volunteer (Mobility Aids)
OFFERED BY:
British Red Cross (Nottinghamshire)Location(s): Outside of Nottingham City
Address where volunteering takes place: Humanity House Colliers Way Phoenix Park Nottingham NG8 6ATHow many places are on offer? Several
Purpose of Role:
If you enjoy being in an office environment, are compassionate and like meeting people then this could be the role for you. Thanks to volunteers like you we can provide people in your local community with wheelchairs and other mobility equipment to help them through a crisis.
ROLE DESCRIPTION:
This vital service enables people to maintain their independence and quality of life after an illness or injury. Whether it is to help take a relative out, or take a child to school, it makes a difficult and distressing time a little bit easier. Spread the power of kindness with us and help make sure that everyone who needs one can get a wheelchair.
What you will be doing
• Providing great customer service issuing wheelchairs/equipment and receiving returns.
• Using a computer-based stock control system.
• Demonstrating safe use of the equipment.
• Receiving payments / donations.
• Dealing with enquiries from people wanting to hire/loan a wheelchair or other equipment (online, phone and in person)
What’s in it for you
• Meet new people and be part of a dynamic and inclusive team.
• A great opportunity to use your existing skills or gain new ones.
• All training and induction for the role (there is no charge for training).
• Reasonable pre-agreed travel expenses for the role including for attending training.
• An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives
This opportunity is available Monday or a Thursday PM (1pm-4pm). and Friday 10am - 1.00am. We ask that you give a 6-month commitment or longer.
What you will be doing
• Providing great customer service issuing wheelchairs/equipment and receiving returns.
• Using a computer-based stock control system.
• Demonstrating safe use of the equipment.
• Receiving payments / donations.
• Dealing with enquiries from people wanting to hire/loan a wheelchair or other equipment (online, phone and in person)
What’s in it for you
• Meet new people and be part of a dynamic and inclusive team.
• A great opportunity to use your existing skills or gain new ones.
• All training and induction for the role (there is no charge for training).
• Reasonable pre-agreed travel expenses for the role including for attending training.
• An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives
This opportunity is available Monday or a Thursday PM (1pm-4pm). and Friday 10am - 1.00am. We ask that you give a 6-month commitment or longer.
SKILLS AND QUALIFICATIONS:
The skills you need
• Physically able to safely lift or move wheelchairs and other mobility equipment.
• Some customer service experience is desirable.
• Enjoy meeting people and good interpersonal skills.
• Able to work independently and in a team.
• Good IT skills and able to complete on-line training.
• Able to commit to a regular shift on a weekly basis.
• Physically able to safely lift or move wheelchairs and other mobility equipment.
• Some customer service experience is desirable.
• Enjoy meeting people and good interpersonal skills.
• Able to work independently and in a team.
• Good IT skills and able to complete on-line training.
• Able to commit to a regular shift on a weekly basis.
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
Under-18s: Due to Covid19 restrictions we regret that we are currently unable to provide the required level of supervision, so we cannot offer this opportunity to under18s in most of our locations. Contact us to check what is available.
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
Please talk to us about your access needs and bear in mind that role involves being able to lift or move wheelchairs and other mobility equipment.
How long before volunteer can expect a response?
We will try to respond to volunteer enquiries within one week
How long to complete training and recruitment?
A couple of sessions
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? No