Patient Experience Volunteer - (Inpatient and Forensic Services)
OFFERED BY:
Nottinghamshire Healthcare NHS Foundation TrustLocation(s): Outside of Nottingham City
Address where volunteering takes place: Duncan Macmillan House Porchester Road Nottingham NG3 6AAHow many places are on offer?
Purpose of Role:
The volunteer role for patient experience is to support the hospital in obtaining feedback from patients, service users and carers regarding the experience that they have as a patient (or family member, carer) of Nottinghamshire Healthcare NHS Foundation Trust.
ROLE DESCRIPTION:
To support the Involvement Team at feedback sessions, promotions, feedback projects and events across Trust sites.
Locations available: Blossom Wood (Mansfield), Sherwood Oaks Hospital (Mansfield), Wells Road Medium Secure Unit (Mapperley Nottm)
Attend a ward or outpatient area and approach service users, families or carers.
Engage service users, carers and families, striking up a friendly rapport with them and encouraging them to share their feedback.
Gather feedback using iPads, mobile devices and/or paper forms.
Providing informal support to service users, patients and their families/carers whilst taking part in the survey, explaining questions and listening carefully to their feedback.
To assist people who may need support to post their feedback who may not be unable to access technology.
Work with the Involvement Experience and Volunteering (IEV) Team to understand the views and experiences of service users, carers and families and share any concerning trends.
When appropriate, signpost people to the PALS and Complaints Team or service manager where issues are shared which warrant immediate intervention.
To explain how feedback is used by services and the difference it can make.
Locations available: Blossom Wood (Mansfield), Sherwood Oaks Hospital (Mansfield), Wells Road Medium Secure Unit (Mapperley Nottm)
Attend a ward or outpatient area and approach service users, families or carers.
Engage service users, carers and families, striking up a friendly rapport with them and encouraging them to share their feedback.
Gather feedback using iPads, mobile devices and/or paper forms.
Providing informal support to service users, patients and their families/carers whilst taking part in the survey, explaining questions and listening carefully to their feedback.
To assist people who may need support to post their feedback who may not be unable to access technology.
Work with the Involvement Experience and Volunteering (IEV) Team to understand the views and experiences of service users, carers and families and share any concerning trends.
When appropriate, signpost people to the PALS and Complaints Team or service manager where issues are shared which warrant immediate intervention.
To explain how feedback is used by services and the difference it can make.
SKILLS AND QUALIFICATIONS:
For this opportunity you will ideally have:
An interest in spending time with our patients and carers.
Have an understanding of our Trust and inpatient services.
Have good communications skills.
Have good listening skills.
Have an understanding of mental health.
Be able to communicate with others and record their feedback.
Be able to commit for a minimum of six months.
An interest in spending time with our patients and carers.
Have an understanding of our Trust and inpatient services.
Have good communications skills.
Have good listening skills.
Have an understanding of mental health.
Be able to communicate with others and record their feedback.
Be able to commit for a minimum of six months.
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
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ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
Aged 18 and over
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
How long before volunteer can expect a response?
Your information will be sent to our volunteering team who will then send you the relevant forms to complete
How long to complete training and recruitment?
1-3 months depending on time taken for DBS/References/Mandatory Training
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? Yes