Volunteer administrator
OFFERED BY:
Children's Bereavement CentreLocation(s): Outside of Nottingham City
Address where volunteering takes place: 3 Kings Road Newark NG24 1 EWHow many places are on offer? 1 each day or half day
Purpose of Role:
We are looking for friendly and committed volunteers at our Newark Centre to provide support in our busy office to sensitively handle calls and emails, greet visitors, and provide appropriate administrative support.
ROLE DESCRIPTION:
* Providing a warm and welcoming environment for our children, families and other visitors to our Newark Centre.
* Answering calls calmly, professionally and sensitively and transferring and/or taking messages when required for the staff team based at the Centre and in outreach venues throughout Nottinghamshire.
* Replying to email enquiries or forwarding to the appropriate person.
* Entering referral information onto our database and waiting list, whilst keeping clinical diaries and online calendars up to date.
* General administrative tasks including filing and photocopying.
* Dealing with sensitive information and upholding confidentiality and sensitivity at all times.
* Answering calls calmly, professionally and sensitively and transferring and/or taking messages when required for the staff team based at the Centre and in outreach venues throughout Nottinghamshire.
* Replying to email enquiries or forwarding to the appropriate person.
* Entering referral information onto our database and waiting list, whilst keeping clinical diaries and online calendars up to date.
* General administrative tasks including filing and photocopying.
* Dealing with sensitive information and upholding confidentiality and sensitivity at all times.
SKILLS AND QUALIFICATIONS:
* A caring, empathic and sensitive manner and a non-judgemental approach
* Excellent listening and communication skills, both speaking and in writing
* Good organisational and IT skills (word, data entry, email and internet)
* Honesty, reliability, enthusiasm and positive outlook
* Good customer service skills and ability to communicate effectively with diverse group of people
* Willingness to learn from colleagues and to use unfamiliar equipment or computer programmes
* Ability to work under pressure and manage conflicting priorities
* Self-motivated with the ability to complete routine and non-routine tasks as needed
* Enjoy working as part of a team and be supportive to colleagues in a busy office environment
* Commitment of a minimum of half a day per week (4 hours)
* Excellent listening and communication skills, both speaking and in writing
* Good organisational and IT skills (word, data entry, email and internet)
* Honesty, reliability, enthusiasm and positive outlook
* Good customer service skills and ability to communicate effectively with diverse group of people
* Willingness to learn from colleagues and to use unfamiliar equipment or computer programmes
* Ability to work under pressure and manage conflicting priorities
* Self-motivated with the ability to complete routine and non-routine tasks as needed
* Enjoy working as part of a team and be supportive to colleagues in a busy office environment
* Commitment of a minimum of half a day per week (4 hours)
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
Over 18
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
Please talk to us about your access needs
How long before volunteer can expect a response?
Within one week
How long to complete training and recruitment?
Within a month
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? Yes