Telephone and Admin Volunteer (Long Row)
OFFERED BY:
British Heart Foundation Charity ShopsLocation(s): Castle
Address where volunteering takes place: 50-52 Long Row Nottingham NG1 6JBHow many places are on offer? 4
Purpose of Role:
Do you have a great telephone manner and are confident, calm and collected? If you enjoy working as part of a a team, then this is a great role for you. Funding for researchers begins at your local charity shop. Are you calm, collected and happy to chat on the phone? Are you looking for admin or customer service experience? Join the volunteer team at the British Heart Foundation store.
ROLE DESCRIPTION:
You will be the first point of contact for customers who call our furniture store, helping them with any enquiries, arranging collections for donations and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests.
Typical tasks include:
• Dealing with members of the public with confidence
• Answering incoming telephone calls
Typical tasks include:
• Dealing with members of the public with confidence
• Answering incoming telephone calls
SKILLS AND QUALIFICATIONS:
• Being organised and able to follow administration procedures accurately
• Good communication and customer service skills
• Good communication and customer service skills
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
16+
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
There is restricted access. Please talk to us.
How long before volunteer can expect a response?
We will try to respond to volunteer enquiries witin one week
How long to complete training and recruitment?
Two or three sessions
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? No