Home » Coronavirus Emergency Resources

The NCVS building at 7 Mansfield Road, Nottingham is currently closed. In the meantime, our staff are working remotely to continue to offer support and information. You can still contact individual staff by direct email. If you don't have these details, or for all general enquiries and concerns, contact us on 0115 934 8400, or email ncvs@nottinghamcvs.co.uk.

This page provides links to reliable sources of information, organisations and community groups who can support others during this emergency situation, and how you can help in Nottingham. This page will be updated regularly to explain how NCVS is responding to co-ordinate volunteer support, and to keep you informed as situations change quickly.


Want to volunteer?

NCVS is supporting the effort to link potential volunteers with people who require support in Nottingham's communities.

We recognise that an important aspect of this kind of volunteering is safeguarding - both for the volunteer and for the person being supported. We have therefore compiled a list of established Nottingham City Voluntary and Community Sector (VCS) organisations who are asking for your support.

We can link you to VCS organisations that have asked us to promote their volunteer opportunities, as well as to the City Council Neighbourhood Development Officers, who will have details of what is happening in your local area.

Follow this link (or click on the banner below) to see more about the roles available, where you can sign up to show your interest. We will then contact you by email with further information.

Sign up to be a Coronavirus in Nottingham Response Volunteer

You can also volunteer through:

NHS Volunteer Responders
NHS Volunteer Responders has been set up to support the NHS during the Coronavirus (COVID-19) outbreak. This is delivered through the Royal Voluntary Service (RVS) using the GoodSAM platform. Volunteers must be 18 or over, and fit and well with no symptoms.

If volunteering means people need to leave the house, this should still be done following government advice. This includes exceptions to the ‘stay at home’ instruction for people providing care to others and needing to travel. In other words, people can go out to volunteer if they’re providing help to vulnerable people or if their volunteering cannot be done from home.


Local charities appealing for urgent donations and supplies

We are helping to compile a list of charities and community groups who provide support on the frontline, and need help to maintain their essential support.

By supporting the appeals listed here you can be sure your money, or other donations, will reach the most vulnerable and those truly in need.

You can also support The Robin Hood Fund, a new fund which has been set up in Nottingham to help support the most vulnerable in the city during the COVID-19 crisis.

Latest support from Nottingham City Council

The council has set up a Customer Hub support service that connects self-isolating people to community support groups and neighbourhood volunteer teams. It means people who perhaps don’t have established support networks can get essentials like food and medicines delivered to them by volunteers, or a visit or phone call to check they’re OK. The Customer Hub on 0115 915 5555 will be open 9am-5pm Monday to Friday or you can visit www.nottinghamcity.gov.uk/coronavirus.


Resources for voluntary and community groups

We are all having to work differently at this time. Nottingham's Voluntary, Community and Social Enterprise (VCSE) sector has had to adapt to new ways of working in order to continue to support the city's most vulnerable. You can see how well the sector is responding with flexible changes to service delivery here.

Below we provide links to trusted resources to keep you updated on the latest Coronavirus (COVID-19) guidance, and to help address some of the challenges that charities and community organisations may be facing. 

If you have concerns or questions about Coronavirus (COVID-19), the best source of information can be found on the NHS website.

General Guidance for your organisation

Guidance from NCVO
The National Council for Voluntary Organisations (NCVO) has made member-only resources free to everyone because of the current situation. Specific coronavirus resources include protecting your staff, volunteers and beneficiaries, contingency planning and financial planning.

Crisis Governance: support for trustees during the pandemic
NCVO has gathered together the latest guidance that trustees need to be aware of when making critical decisions over service provision, operations and sustainability.

Guidance from the Charity Commission
The Charity Commission has issued guidance to help with running your charity during the coronavirus (COVID-19) outbreak.

Managing financial difficulties in your charity caused by Coronavirus
Specific guidance from the Charity Commission about coronavirus (COVID-19) related financial difficulties in charities and how to work through them.

NAVCA VCSE Resources Hub
Guidance from National Association for Voluntary and Community Action (NAVCA) on areas including safeguarding, supporting a broad range of different sectors of the community, homeworking and funding.

Charity Digital COVID-19 Resource Hub
Resources to help get your team set up remotely, launch virtual fundraising campaigns, deliver your services online and more.

Changes to DBS checks in response to COVID-19
How DBS (Disclosure and Barring Service) is supporting the fight against Coronavirus (COVID-19).

Data Protection

Guidance for organisations from the ICO

Community Groups and COVID-19: what you need to know about Data Protection
A special message from the Information Commissioner's Office (ICO)


Advice on involving and managing volunteers

Coronavirus Volunteer Application Form Template
NCVS has been asked by a number of local organisations to provide an example of a temporary volunteer application form during the coronavirus outbreak. Please download this Word document (clicking on the above link provides a direct download).

NCVO's Involving Volunteers page
A direct link to NCVO's guidance on involving and managing volunteers during the coronavirus outbreak.

COVID-19 Volunteering Support
A collection of short animations created by North Tyneside VODA to support volunteering during the COVID-19 emergency.

Volunteer Drivers and Motor Insurance in response to Coronavirus
Information which explains that volunteers who are helping their communities during the coronavirus outbreak do not need to contact their insurer to update their documents or extend their cover.

Safeguarding and DBS factsheet for voluntary community groups
Guidance from the Disclosure & Barring Service (DBS) specifically for those organising a community volunteer group, and for individuals wanting to assist those in their local community.


Information to support your clients and service users

Service updates from Nottingham's VCSE sector
Keep up to date with how Nottingham's voluntary and community organisations are responding and how services are adapting. The list of services is regularly updated by NCVS as we become aware of changes.

New Nottinghamshire Mental Health Helpline
Local people in mental health crisis who need immediate help can now receive support 24/7 by calling the new Nottinghamshire Foundation Trust Mental Health Helpline 0300 303 0165. The line is open to people of all ages who live in Nottingham and Nottinghamshire. Further information is on the website at the link above.

COVID-19 information for older people
Ask Lion, the directory of support services and activities in Nottingham, has produced a page of information and resources specifically for older people.

Financial advice for individuals from Turn2Us
Turn2Us is a national charity providing financial support to help people get back on track. Their telephone helpline hours have been extended. Call for help and support with the Benefits Calculator or Grant Search tools on 0808 802 2000 Monday to Friday 8am to 6.30pm and Saturdays 9am to 1pm.


Working from home

Guidance from the NCSC
Advice from the National Cyber Security Centre (NCSC) to help organisations manage the cyber security challenges of increased home working.


Keep up to date through NCVS E-bulletins

NCVS e-bulletin Tuesday 19 May 2020
Get ready to celebrate Nottingham's community response to the pandemic during Volunteers' Week and Small Charity Week in June 2020, latest funding news, a new Social Enterprise webinar from NCVS on cash flow, plus surveys you can participate in looking at the effects of COVID-19.

NCVS e-bulletin Wednesday 6 May 2020
Join the #NeverMoreNeeded campaign to help the public understand the vital role charities are playing in responding to the pandemic, updates on government funding and community funding sources, virtual events and training you can get involved in from home, plus a round-up of the latest publications addressing the impact of COVID-19 on VCSE organisations and vulnerable communities.

NCVS e-bulletin Tuesday 21 April 2020
NCVS reaction on government support for charities, further funding opportunities, an update on plans for Volunteers' Week during the pandemic, and lots more free resources to help you and VCSE organisations through this challenging time.

Special COVID-19 Update Bulletin Friday 17 April 2020 (mental health and domestic abuse crisis support)
This special edition of the NCVS e-bulletin shares important information about available crisis support services for mental health and domestic abuse in Nottingham during the COVID-19 pandemic. 

NCVS e-bulletin Wednesday 8 April 2020
Information on furloughing and volunteering, financial help for the sector and lots more guidance resources.

NCVS e-bulletin Tuesday 31 March 2020
Further updates on NCVS processes for volunteering in response to the COVID-19 (Coronavirus) outbreak, changes to service delivery from Nottingham VCSE organisations at this time, and latest guidance.

NCVS e-bulletin Tuesday 24 March 2020
Provides updates and resources in response to COVID-19 (Coronavirus), including links to government guidance, support on home working, and guidance specifically for voluntary and community groups.

Special COVID-19 Update Bulletin Thursday 19 March 2020
Includes information about our services and how to contact NCVS during the COVID-19 (Coronavirus) outbreak.
Also includes guidance on volunteering at this time.

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