Tour Guide at Rufford Abbey
OFFERED BY:
English HeritageLocation(s): Outside of Nottingham City
Address where volunteering takes place: Rufford Abbey Newark NG22 9DFHow many places are on offer?
Purpose of Role:
We are pleased to launch our brand new tours at Rufford Abbey to help bring this fantastic site to life.
We would love volunteers to give one tour a month - dates/times to be confirmed once the group is established.
We would love volunteers to give one tour a month - dates/times to be confirmed once the group is established.
ROLE DESCRIPTION:
Please note that the recruitment day for this role, will take place on the 9th June 2025 10-12:30pm. Please let us know as soon as possible if you cannot make this date.
Tour Guides are a crucial part of our volunteering and site team. They help us to deliver an outstanding visitor experience by leading prewritten tours around the site, giving a more in-depth insight to our visitors of all ages.
What will I be doing?
The most important aspect of the role is conveying an enthusiasm for the site, which will include:
Getting visitors involved through brief guided tours
Sign-posting certain areas of interest to our visitors
Engaging with visitors, providing information about the history of the site, answering questions and sharing knowledge of the surrounding area
What skills, qualities and experience do I need?
Enthusiasm for history
A confident and effective communicator
Friendly and approachable to all visitors
Volunteers in this role will have to stand for long periods, walk around the site and may spend time outside
What support and training will I receive?
Full training will be provided by English Heritage and will include:
Site and role induction
Introduction to your volunteer manager
Customer service training
2-way radio training
Health and safety training
Tour Guides are a crucial part of our volunteering and site team. They help us to deliver an outstanding visitor experience by leading prewritten tours around the site, giving a more in-depth insight to our visitors of all ages.
What will I be doing?
The most important aspect of the role is conveying an enthusiasm for the site, which will include:
Getting visitors involved through brief guided tours
Sign-posting certain areas of interest to our visitors
Engaging with visitors, providing information about the history of the site, answering questions and sharing knowledge of the surrounding area
What skills, qualities and experience do I need?
Enthusiasm for history
A confident and effective communicator
Friendly and approachable to all visitors
Volunteers in this role will have to stand for long periods, walk around the site and may spend time outside
What support and training will I receive?
Full training will be provided by English Heritage and will include:
Site and role induction
Introduction to your volunteer manager
Customer service training
2-way radio training
Health and safety training
SKILLS AND QUALIFICATIONS:
To be the friendly face of English Heritage and deliver excellent customer service
To be reliable in attendance and dependable
Help us maintain the highest standards of presentation at our sites and properties
To wear English Heritage volunteer uniform where provided
Help us protect our properties and collections by understanding and following our security and safety procedures
Maintain good working relationships with staff, other volunteers and members of the public
Attend appropriate training and learn about the work of English Heritage
Observe organisational policy and procedures
Safeguard confidential information about English Heritage and let us know about anything relating to your role or the work of English Heritage that you think might be controversial
Any documentary or other material (including any copyright applying thereto) you are provided with or created by you in respect of your volunteering will be the property and copyright of English Heritage (unless otherwise agreed in writing).
What can I expect from English Heritage?
A welcoming and enjoyable experience
To be treated fairly and with respect
Recognition and appreciation for your contribution
A full induction and training programme with on-going support
Reimbursement of reasonable local travel costs between home and volunteering location within agreed limits
A certificate to demonstrate work carried out for English Heritage is available on request to show future employers or further education providers
You will be covered by English Heritage’s own indemnity arrangements in respect of all liabilities that may result from your appointment as a volunteer
To be reliable in attendance and dependable
Help us maintain the highest standards of presentation at our sites and properties
To wear English Heritage volunteer uniform where provided
Help us protect our properties and collections by understanding and following our security and safety procedures
Maintain good working relationships with staff, other volunteers and members of the public
Attend appropriate training and learn about the work of English Heritage
Observe organisational policy and procedures
Safeguard confidential information about English Heritage and let us know about anything relating to your role or the work of English Heritage that you think might be controversial
Any documentary or other material (including any copyright applying thereto) you are provided with or created by you in respect of your volunteering will be the property and copyright of English Heritage (unless otherwise agreed in writing).
What can I expect from English Heritage?
A welcoming and enjoyable experience
To be treated fairly and with respect
Recognition and appreciation for your contribution
A full induction and training programme with on-going support
Reimbursement of reasonable local travel costs between home and volunteering location within agreed limits
A certificate to demonstrate work carried out for English Heritage is available on request to show future employers or further education providers
You will be covered by English Heritage’s own indemnity arrangements in respect of all liabilities that may result from your appointment as a volunteer
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
16+
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
How long before volunteer can expect a response?
1 week
How long to complete training and recruitment?
Hoping to launch in April
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? No