General Advice Case Administrator

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OFFERED BY:
Nottingham & Nottinghamshire Refugee Forum
Location(s): Mapperley
Address where volunteering takes place: The Sycamore centre 33a Hungerhill Road St. Ann's Nottingham NG3 4NB
How many places are on offer?:
Purpose of Role:
Provide administrative support & ensure smooth running of our busy general advice service
ROLE DESCRIPTION:
(Remote) General Advice service remains the gateway service enabling any existing or new client to access advice, assistance and support regarding a wide variety of matters. Our service users get in touch with us via our main telephone line, through social media channels and via several mobile numbers monitored by our experienced interpreters. All referrals from main line and other channels (cca 30 referrals each day) are received in a central inbox, from where the cases are being transferred to Advice Pro case management system and allocated to relevant staff or volunteer to resolve the issue/query.

There is currently a need for administrative support, ensuring smooth operation in General Advice. Case Administrators make sure referrals are recorded in Advice Pro, ready for supervising staff to allocate to relevant staff/volunteer. Other administrative tasks, such as client information updates or simple monitoring, may also be needed.

Volunteers should be available for one session per week during these times: Monday - Thursdays, 10:30 - 15:30
SKILLS AND QUALIFICATIONS:
Skills & Qualities required:

* Very good IT skills (confident in using Outlook, MS Office package and Google suite)
* Strong communication skills (telephone & written correspondence)
* Very good command of written and spoken English
* Attention to detail
* Good organisational and time management skills
* Ability to volunteer as part of a team
* Ability to volunteer in a busy and pressurised environment
* Basic understanding of confidentiality and professional boundaries

* Desirable: experience in providing advice or using Advice Pro
* Desirable: experience in admin role
WHEN REQUIRED:

This grid shows when you can volunteer for this opportunity.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening
ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity?: Yes
Age Restrictions:
18+
Are there gender restrictions for this opportunity?: No
Gender restrictions:
Is the opportunity accessible to disabled people?: Yes
Disability restrictions:
How long before volunteer can expect a response?:
Within 2 weeks of expressing interest
How long to complete training and recruitment?:
Depending on availability
Volunteer Expenses offered?: Yes
Induction and Training offered?: Yes
Support and Supervision offered?: Yes
Has a risk assessment been carried out?: Yes
DBS Disclosure required?: No

This opportunity is not currently accepting volunteers. Please use our search function to find active opportunities.