How many places are on offer?
An Information and Signposting volunteer is required twice a week to respond to enquiries from the public, providing up-to-date information by email or telephone. This role is currently home based, so access to the internet, a computer or tablet and a quiet space are essential.
The information and signposting volunteer will work with the Business Support Manager, Administration Assistant and Outreach and Engagement Officers to deal with general enquiries from the public. The information and signposting volunteer will deal with these enquiries by email or telephone, ensuring that the person enquiring has access to the most up to date information. They will also maintain and update the signposting resource as necessary, when contact details and information about services change.
Tasks will be to:
• Deal with enquiries received by HWNN from the public and reply to them either by phone or email , in a sensitive and non-judgmental manner.
• Recognise the enquiries which are within our remit and respond to these enquiries by providing up to date information or signposting to other organisations/services, carrying out searches for further information if necessary.
• Respond to enquiries that are not within our remit with empathy and following our guidelines.
• Log all enquiries accurately on our system .
• Ensure that the signposting resource is up to date by checking details and updating information every 6 months or as a result of an enquiry (as above)
• Work with the wider engagement team to share existing and new signposting information and add it to the signposting resource.
Skills and Qualifications:
• Good interpersonal skills
• Ability to communicate well with a range of people from diverse backgrounds, over the telephone or via email
• Experience of engaging with people on a one to one basis, either face-to-face or over the telephone.
• Willing and able to research information from a variety of sources and pass on that information clearly, in response to an enquiry
• Ability to carry out the role in a non-judgemental and confidential manner
• Good IT skills
• A desire to help people access the right information for their needs.
• Good team player with an ability to work independently.
• Some knowledge or understanding of local health and care systems, or a willingness to learn.
This grid shows when you can volunteer for this opportunity.
18 and over
Closing date for applications is July 30th 2021, interviews and training will be done in August 2021