This session will be helpful for those who are new to working with volunteers or those who want to improve or gain new ideas for their group's volunteer management processes, making it a useful refresher for more experienced leaders.

We will examine why a volunteer may be involved in conflict or dissent and we will work together to come up with some solutions to restore harmony among your team.

We will consider:

• What creates conflict in volunteering?
• Why do we get these situations?
• Resolution and prevention
• Supervision and support
• Having difficult conversations with volunteers

The session will take place over Zoom, so please make sure you have access to this software before registering for a place.

Payment is required at the time of registration. Click 'Register Now' for full instructions and to make your secure booking online.

If you have any questions about the content of this course, please contact our Volunteering Development Officer, Dave Thomas: davet@nottinghamcvs.co.uk.